Privacy Policy

Last updated: February 23, 2026

HVAC Missed Calls (“we,” “our,” or “us”) provides a missed-call recovery and SMS callback service for service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

Information we collect

• Contact details you submit (name, email, phone, business name).
• Phone numbers and message content necessary to deliver missed-call follow-ups and service notifications.
• Basic usage and diagnostic data to maintain service reliability.

How we use information

• To send transactional SMS related to missed calls, callback requests, scheduling links, and service notifications.
• To respond to your inquiries and complete setup/configuration.
• To operate, secure, and improve service reliability.

Data sharing

We do not sell personal information. Data may be processed by our telephony and messaging providers (e.g., Twilio) solely to deliver the service.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

SMS consent and opt-out

Messages are sent only in response to customer-initiated contact or a user-submitted request (forms). Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for help.

Data retention

We retain information only as long as needed to provide the service, comply with legal obligations, and resolve disputes.

Contact

Questions about this Privacy Policy? Contact us at hello@hvacmissedcalls.com.